Terms and Conditions
Effective date: August 20, 2026
These Terms and Conditions (“Terms”) are an agreement between you and PrintShop2Go, a 2 Go Promotions brand (“PrintShop2Go,” “we,” “us,” or “our”). They govern your access to printshop2go.com, your use of its accounts and ordering tools, and purchases or quote requests submitted through the website.
By using the website, creating an account, submitting artwork, requesting a quote, or placing an order, you agree to these Terms and our Privacy Policy. If you are using PrintShop2Go for a company or other organization, you represent that you have authority to bind that organization.
1. Eligibility and Accounts
You must be at least 18 years old and legally able to enter a binding agreement to create an account or place an order. You agree to provide accurate, current information and to keep account credentials confidential. You are responsible for activity conducted through your account unless caused by our failure to use reasonable security measures.
Notify us promptly through the contact page if you believe an account has been accessed without authorization. We may suspend or terminate accounts that contain inaccurate information, create security risk, violate these Terms, or are used unlawfully.
2. Products, Quotes, and Order Acceptance
PrintShop2Go provides made-to-order printed products, signs, displays, marketing materials, packaging, promotional products, and related services. Product availability, specifications, minimum quantities, materials, finishes, and production options may change.
A shopping cart, automated price, quote request, or order acknowledgment does not by itself guarantee acceptance or production. We may review an order for pricing accuracy, artwork suitability, product availability, production compatibility, shipping feasibility, suspected fraud, or compliance with these Terms. An order may be declined, paused, or canceled before production if a material issue cannot be resolved.
If a written quote, order confirmation, or project agreement contains terms that conflict with these Terms, the project-specific document controls for that order.
3. Pricing, Taxes, and Payment
Prices are stated in U.S. dollars unless otherwise indicated. Product pricing may change as size, material, finish, quantity, turnaround, shipping, or other options change. Shipping charges and applicable taxes may be added before the order is finalized.
We try to present accurate prices and product information, but typographical, configuration, technical, or supplier errors may occur. If an order contains a material error, we may correct the error and ask you to approve the revised price or specifications before production. If you do not approve the revision, we may cancel the affected order and refund any amount already paid for it.
You authorize us and our payment providers to charge the payment method selected for the amount shown at checkout or approved in a quote. You are responsible for any lawful taxes, shipping charges, bank fees, chargeback costs, or other amounts identified before purchase.
4. Customer Specifications and Product Variations
Custom printing is produced from the specifications submitted or approved for the order. You are responsible for reviewing product type, dimensions, orientation, quantity, stock or material, coating, finishing, hardware, shipping information, and turnaround selection before final submission.
Screens display color using light, while printing reproduces color with ink or toner on physical materials. Color, texture, thickness, finish, placement, cut, fold, and dimensions may have reasonable production tolerances. A screen preview is not a guarantee of an exact color or material match. For color-critical or specification-critical work, contact us before ordering to discuss available proofing or production options.
5. Artwork Requirements and Approval
You are responsible for submitting artwork that matches the product requirements, including size, bleed, safe area, resolution, color space, page count, orientation, and supported file format. Downloadable templates are provided as production aids, but you remain responsible for the final file.
Unless separately agreed in writing, PrintShop2Go is not responsible for errors present in customer-supplied or customer-approved artwork, including spelling, grammar, image quality, transparency, overprint, trim placement, missing fonts, embedded profiles, low resolution, incorrect dimensions, or omitted content.
If we identify an apparent file problem, we may contact you, pause the order, request replacement artwork, adjust production timing, or cancel the affected item. We are not obligated to detect every artwork or design error.
6. Your Rights in Submitted Content
You retain ownership of artwork and other content you submit. You grant PrintShop2Go and its service providers a nonexclusive, worldwide, royalty-free license to store, reproduce, modify solely for technical production purposes, transmit, manufacture from, inspect, and display the content as reasonably necessary to quote, produce, fulfill, ship, support, and document your order.
You represent and warrant that you own or have all permissions needed to use and reproduce the submitted content, including logos, photographs, fonts, trademarks, copyrighted works, names, likenesses, and personal information. You may not submit content that is unlawful, infringing, fraudulent, defamatory, threatening, exploitative, or intended to facilitate illegal activity.
We may refuse or cancel a project that we reasonably believe violates law, third-party rights, provider rules, or these Terms.
7. Production Times and Delivery
Production and delivery dates are estimates unless we expressly agree in writing to a guaranteed date. Production time generally begins only after the order is accepted, required payment is authorized, and usable artwork and any required approvals are received. Business days generally exclude weekends and recognized holidays.
Shipping time is separate from production time. Carriers, weather, supply interruptions, incorrect addresses, access restrictions, customs, force majeure events, and other circumstances outside our reasonable control can delay delivery. You are responsible for providing a complete and accurate delivery address and for arranging access to receive the shipment.
Inspect packages and products promptly after delivery. Keep the packaging, affected products, photographs, and shipping documentation if an order appears damaged, defective, incomplete, or materially different from the accepted specifications.
8. Changes and Cancellations
Contact us immediately if you need to change or cancel an order. Because each product is made to order, changes and cancellations are not guaranteed after submission. Once artwork review, purchasing, scheduling, printing, finishing, or fulfillment has begun, the order may be noncancelable or subject to charges for work performed and materials committed.
If we approve a change, the price and production schedule may be revised. A change is not effective until we confirm it in writing or through the order system.
9. Returns, Defects, and Reprints
Custom products generally cannot be returned or refunded because of a change of mind, an ordering mistake, or an error in customer-supplied or customer-approved artwork. This return limitation does not reduce any nonwaivable rights available under applicable law.
If an order arrives damaged, contains a production defect, or materially differs from the accepted specifications, contact us promptly through the contact page with the order number, a description of the issue, and clear photographs. Do not discard the product or packaging while the claim is under review.
After reviewing a valid claim, we may, as appropriate, reprint the affected quantity, repair or replace the product, issue account credit, or refund the amount paid for the affected product. Normal production tolerances and issues caused by customer artwork, customer specifications, improper use, installation, storage, handling, or an inaccurate delivery address are not production defects.
10. Website Use
You may use the website only for lawful business and personal purposes. You may not:
- interfere with website operation, security, accounts, or networks;
- probe, scan, or test vulnerabilities without written authorization;
- use automated tools to scrape, overload, or copy the website except as permitted by our robots instructions or written agreement;
- impersonate another person or misrepresent an affiliation;
- introduce malicious code or attempt unauthorized access;
- use the website to violate law or third-party rights; or
- reproduce or commercially exploit website content except as expressly permitted.
We may restrict access when reasonably necessary to protect customers, providers, the website, or our legal rights.
11. PrintShop2Go Intellectual Property
The website, its original text, software, page designs, graphics, logos, product organization, and other PrintShop2Go materials are owned by PrintShop2Go, 2 Go Promotions, or their licensors and are protected by applicable intellectual-property laws. These Terms do not transfer ownership of those materials to you.
Product names, supplier assets, trademarks, and downloadable templates may belong to their respective owners and may be subject to additional restrictions.
12. Third-Party Services
The website may rely on or link to third-party services for accounts, payments, shipping, production, storage, or other functions. We are not responsible for a third party’s independent website, content, privacy practices, or services. Your use of a third-party service may be governed by that provider’s terms.
13. Disclaimers
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not warrant that the website will always be uninterrupted, error-free, or free of harmful components. Product descriptions, images, availability, prices, and estimated timing may change or contain reasonable errors subject to the order-review provisions above.
Nothing in these Terms excludes warranties, remedies, or rights that cannot lawfully be excluded.
14. Limitation of Liability
To the fullest extent permitted by law, PrintShop2Go and its owners, affiliates, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or business opportunity, arising from the website, an order, or these Terms.
To the fullest extent permitted by law, our aggregate liability arising from a product or order will not exceed the amount you paid for the specific product or order giving rise to the claim. These limitations do not apply to liability that cannot be limited under applicable law.
15. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless PrintShop2Go, 2 Go Promotions, and their owners, affiliates, employees, contractors, and service providers from third-party claims, damages, losses, liabilities, and reasonable expenses arising from your submitted content, your violation of another person’s rights, your unlawful use of the website, or your material breach of these Terms.
16. Events Beyond Reasonable Control
We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, fire, labor disputes, transportation interruption, carrier delay, utility or network failure, cyberattack, government action, public emergency, supplier interruption, material shortage, or equipment failure. We will use commercially reasonable efforts to communicate material impacts and resume performance.
17. Governing Law and Venue
These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to conflict-of-law rules.
To the extent a dispute may be brought in court, you and PrintShop2Go consent to exclusive jurisdiction and venue in the state courts located in Orange County, Florida, or, when federal jurisdiction exists, the United States District Court for the Middle District of Florida, Orlando Division. Either party may bring an eligible individual claim in small-claims court.
18. General Terms
If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect, and the affected provision will be enforced to the maximum extent permitted by law. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, merger, acquisition, financing, or sale of all or part of the business.
These Terms, the Privacy Policy, and any accepted quote or order-specific terms form the agreement between the parties concerning the website and applicable order.
19. Changes to These Terms
We may update these Terms as the website, services, or legal requirements change. Revised Terms will be posted on this page with a new effective date. Changes apply prospectively unless applicable law requires otherwise. Continued use of the website after revised Terms take effect constitutes acceptance of the revised Terms.
20. Contact Us
Questions about these Terms, an order, or a legal notice may be submitted through the contact page. Please include enough information for us to identify and respond to the request.